Privacy Policy (UK GDPR & PECR)
Controller. Storm Copestake trading as Storm Copestake ADHD Coaching ("we", "us").
Contact for privacy matters: [info@stormcopestake.com]
Registered/Service address: Rua Pinheiro Manso, Coimbra, Portugal
What this policy covers
This policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, your rights, and how to contact us. It applies to our website, courses/portals (Systeme.io), email marketing, scheduling (Calendly), payments (Stripe/PayPal), and video calls (Zoom).
Data we collect
Identity & Contact: name, email, phone, billing address, social handles.
Profile/Account: password hashes, course progress, downloads purchased.
Booking & Coaching: session history, forms you submit, goals you share (avoid special category data unless necessary and with explicit consent).
Transaction: product purchased, price, last four digits of card (via Stripe/PayPal), invoices.
Usage & Technical: IP, device, browser, log data, cookies, pixels (see Cookie Policy).
Marketing Preferences: subscriptions, opt-ins/opt-outs.
Special category data (health/mental health)
We do not require medical data to provide coaching. If you voluntarily share health-related information (e.g., ADHD diagnosis), we will only process it with your explicit consent or where necessary for safeguarding, and we will minimise and protect it appropriately.
Lawful bases
Contract: to deliver coaching, courses, downloads, and customer support.
Consent: marketing emails (where required), non-essential cookies/ads pixels, special category data.
Legitimate interests: site/app security, fraud prevention, basic analytics, improving services, internal training (with safeguards).
Legal obligation: tax/accounting, responding to lawful requests.
How we use your data
Provide and administer accounts, bookings, programs, and digital content.
Take payment and prevent fraud.
Send service messages (receipts, reminders, material updates).
Provide community features and moderate behaviour.
Run ads/attribution (Meta Pixel, TikTok Pixel) only with your consent.
Improve content and user experience.
Sharing your data (processors & recipients)
We use trusted providers acting as processors under data processing agreements:
Systeme.io (course hosting, CRM, email automation).
Zoom (video calls).
Calendly (scheduling).
Stripe & PayPal (payments).
Meta (Facebook/Instagram) & TikTok (ads/analytics pixels with consent).
Google (email, workspaces, analytics if enabled).
We may share minimal data with professional advisors (legal/accounting) and authorities when required by law. We do not sell personal data.
International transfers
Some providers process data outside the UK/EEA. Where this occurs, we rely on approved safeguards (e.g., Standard Contractual Clauses and UK Addendum) and additional measures as needed.
Retention
Client records: [3 years] after last interaction.
Financial records: 6 years minimum.
Marketing data: until you opt out or after [24 months] of inactivity.
Cookies: see durations in Cookie Policy.
Your rights
You have rights to access, rectify, erase, restrict, object, and port your data, and to withdraw consent at any time. You also have the right to complain to the ICO (ico.org.uk). We will respond to valid requests within one month.
Children
Our services are for adults. We do not knowingly collect data from children under 16 without parental consent.
Security
We use encryption in transit, strong authentication, role-based access, and staff confidentiality commitments. If we suspect a breach, we will assess and notify as required by law.
Contact
Email: [info@stormcopestake.com] (or storm.copestake@gmail.com).
2) Cookie Policy
Summary
We use essential cookies to run our site and portals, and non-essential cookies (analytics/ads) only if you opt in. You can change your choices any time via Cookie settings in the footer.
Types of cookies
Essential (always on): security, load-balancing, login/session, payments (Stripe), scheduling (Calendly), platform (Systeme.io).
Analytics (optional): [Google Analytics or Systeme.io analytics] to understand site usage.
Advertising (optional): Meta Pixel, TikTok Pixel for measurement and audiences.
Manage consent
On first visit we present a banner with Reject all / Accept all / Customise options. You can review or withdraw consent via Cookie settings at any time.
Systeme.io: session and platform cookies – session to 1 year.
Stripe: fraud prevention and checkout – session to 2 years.
Calendly: scheduling and timezone – session to 1 year.
Meta Pixel: advertising – up to 2 years (only if consented).
TikTok Pixel: advertising – up to 13 months (only if consented).
[Google Analytics]: analytics – 14 months (only if consented).
Website Terms of Use
Who we are. Storm Copestake trading as Storm Copestake ADHD Coaching.
Contact: [info@stormcopestake.com] / storm.copestake@gmail.com.
Using our site
By using our site, you agree to these Terms, our Privacy Policy, and Cookie Policy.
Acceptable use
Do not misuse the site (e.g., illegal, abusive, infringing, malware, scraping, or sharing paid content publicly). We may suspend access for breach.
Intellectual property
All content is owned by us or licensed. You may view for personal use only. No copying, re-posting, or resale without permission.
Liability
The site is provided "as is". We do not exclude liability for death/personal injury caused by negligence, fraud, or where otherwise unlawful. Otherwise, our liability is limited to foreseeable losses up to the amount you paid in the 12 months prior to a claim.
Links & third parties
We are not responsible for third-party sites or services we link or embed (e.g., Zoom, Calendly, Systeme.io).
Governing law
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction (consumers may benefit from local mandatory rights).
Changes
We may update these Terms; the latest version date appears at the top of this document.
Service Terms — Coaching & Group Programs
Scope of services
1:1 coaching sessions and group programs delivered online (typically via Zoom), booked via Calendly, with materials hosted on Systeme.io.
Client responsibilities
Show up on time, participate respectfully, and complete agreed pre-work. For groups, maintain confidentiality and support others; no recording/sharing of group content.
Boundaries & disclaimers
Coaching is educational and developmental and not therapy, medical, legal, or financial advice. We may signpost external resources when appropriate. We do not provide crisis support.
Crisis
If you are in crisis or at risk, contact local emergency services (UK: 999) or NHS 111, or Samaritans (116 123). We may disclose information if we believe there is a serious risk to you or others.
Scheduling, cancellations & no-shows
Reschedule 24 hours before your session via Calendly.
Cancellations with 24 hours notice or no-shows are charged in full.
We may reschedule due to illness/emergency; we’ll offer the earliest reasonable alternative.
Payments
Fees are due at booking or per invoice via Stripe/PayPal. For instalment plans, you authorise recurring charges until paid in full. Late or failed payments may suspend services.
Refunds
See the Refunds & Cancellations Policy. Any statutory rights are unaffected.
Confidentiality
We keep client information confidential except: with your consent; where required by law; or where there is a risk of harm.
Recording
We do not record 1:1 sessions without explicit consent. Group calls may be recorded for enrolled members; recording status will be announced, and access is limited to the cohort.
Termination
We may terminate services for non-payment, breach, or inappropriate conduct; pro‑rata refunds (if any) per Refunds Policy.
Governing law
England & Wales.
Digital Products & Courses Terms
Licence & access
Upon purchase, we grant a personal, non-transferable, revocable licence to access the content via Systeme.io. You must not share, resell, or redistribute the content.
Cooling‑off (UK Consumer Contracts Regulations)
Instant-access digital content (downloads/evergreen courses): You will be asked to expressly consent to immediate access and acknowledge you lose the 14‑day cancellation right once access begins. If you do not consent, access will start after 14 days or we will refund on request.
Live cohorts/programs: You can cancel within 14 days before the start date. Once the program begins (or if you asked to start during the 14 days), the right may be lost for delivered portions.
Misuse
We may suspend or revoke access for sharing content, breaching community rules, or violating IP rights.
Refunds
Per the Refunds & Cancellations Policy.
Technical requirements
You are responsible for having suitable internet and devices to access Zoom and Systeme.io.
Refunds & Cancellations Policy
1:1 Coaching
Reschedule: 24 hours before — free.
Late cancellation: <24 hours — charged in full.
No-show: charged in full.
Packages (1:1)
Cancel within 14 days of purchase before the first session: refund minus [£120 admin fee] .
After first session: pro‑rata refund at our discretion for remaining sessions if requested within 14 days of first session.
Group Programs (Live Cohorts)
Cancel within 14 days before start: full refund.
After start or where you requested early start during the cooling-off period: no refund, except where required by law.
Digital Downloads & Evergreen Courses
If you consent to immediate access, you acknowledge that refunds are not available after access begins.
If you do not consent to immediate access, you may cancel within 14 days of purchase prior to access.
How to request
Email [info@stormcopestake.com] with your name, order number, and details. We aim to respond within 7 days. Approved refunds are issued to the original payment method within 14 days.
Events beyond our control
If we must cancel or postpone due to unforeseen events, we’ll offer a reschedule or refund for undelivered services.
Accessibility Statement
We aim to meet WCAG 2.2 AA. We use captions on new video content, provide transcripts where feasible, and avoid flashing content. Known limitations may exist in third‑party embeds (Systeme.io, Calendly, Zoom). If you encounter barriers, contact [info@stormcopestake.com] and we will provide reasonable alternatives.
Wellness/Medical Disclaimer
Our content and services are for educational purposes and general information only. They are not medical, mental‑health, legal, financial, or other professional advice. We make no guarantees of outcomes. Always consult a qualified professional regarding your specific circumstances. If you are in crisis, contact emergency services or local support (UK: 999, NHS 111, Samaritans 116 123).
Testimonials & Reviews Disclosure
Testimonials reflect individual experiences; results vary. We may edit for length/clarity without changing meaning. We do not offer compensation for reviews unless clearly disclosed; any incentives (e.g., discount for feedback) will be identified. We remove testimonials that appear fabricated or misleading. Claims of results are accompanied by typical‑results context in line with ASA/CAP guidance.
Community Guidelines
Be respectful and keep discussions on topic.
Confidentiality: do not share others’ stories outside the group.
No harassment, hate speech, or promotion of illegal activity.
No medical or legal “prescriptions” to peers; share experiences, not directives.
Moderation: we may remove posts or members who breach guidelines.
Reporting: email [info@stormcopestake.com] with screenshots/links.
Business name: Storm Copestake ADHD Coaching (Storm Copestake).
Company number: sole trader
Email: storm.copestake@gmail.com/info@stormcopestake.com
Data Subject Rights (DSAR) — How to Make a Request
To exercise your rights of access, rectification, erasure, restriction, portability, or objection, email [info@stormcopestake.com] with: your name, email used with us, the right you wish to exercise, and proof of identity. We will respond within one month and may extend by two months for complex requests. If we cannot verify your identity, we may request additional information.
Checkout & Forms — Ready-to-use Notices
Checkout checkboxes (copy)
Required: "I agree to the Terms of Use, Service Terms, Privacy Policy, and Refunds Policy."
For instant-access digital content: "I consent to immediate access to the digital content and acknowledge I will lose my 14‑day right to cancel once access begins."
Calendly booking confirmation
"By booking you agree to our Service Terms and Refunds & Cancellations Policy. Reschedule at least 48 hours before your session via your confirmation email."
Opt-in forms
"We’ll use your details to send the requested resource and relevant tips/updates. You can unsubscribe at any time. See our Privacy Policy."
